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Position Detail: Debit Card Services Specialist

General Information

Position Title: Debit Card Services Specialist
Announcement Number: 722
Announcement Date: 11/07/2018
Location: Fairfield, New Jersey
Salary: ...
Status: Full Time
Days: varied
Hours: varied
Misc. Comments:

Duties:

• Represent the Credit Union to members in a professional manner and provide prompt, efficient and accurate service in processing of transactions;
• Provide member support for issues related to ATM and Debit cards;
• Assist Employees, Employees’ families, and PSFCU Officials with their accounts;
• Update accounts with new member information in all systems exclusive to each card type;
• Order PIN and new / replacement cards;
• Handle lost / stolen cards and blocked accounts;
• Perform daily review of essential reports;
• Review issues included in exception reports and recommend corrective actions;
• Process adjustments, mismatches and exceptions;
• Prepare various reports to effectively monitor activities, identify issues and trends, and recommend changes;
• Handle mail returns including but not limited to plastic mailers, notification letters;
• Handle Dispute and Fraud Claims;
• Prepare documents and reports to CUNA for fraud, CAMS;
• Review CUNA, Star Station, FISERV, FICO alerts;
• Process Fraud Alerts;
• Review and recommend adjustments to Fraud Monitoring Systems to mitigate the risk;
• Identify areas that need improvements and make recommendations for enhancements;
• Act as a liaison between the Credit Union and Third Party Vendors and service providers;
• Maintain comprehensive and in-depth knowledge of Credit Union’ policies and procedures and ensure compliance;
• Temporarily increase transaction limit on debit cards in accordance with procedure;
• Verify and release double authorizations in the Symitar;
• Maintain professional and technical knowledge by attending educational trainings, seminars and review of business publications;
• Effectively offer Credit Union products and services through the practice of established sales and service techniques;
• Perform any other duties or responsibilities as may be required or assigned

Requirements:

• High school diploma;
• 3 - 5 years financial institution experience;
• 1 year experience in a call center or as a customer service representative;
• Basic computer skills and knowledge of computer software programs;
• Ability to cross sell products;
• Fluency in spoken and written Polish;
• Zero to one year of work experience, preferred, but not required in a financial institution;
AN EQUAL OPPORTUNITY EMPLOYER

Email PSFCU regarding this opportunity.

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