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Automated Phone Call Scam

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Members in Illinois and Minnesota are urged to be alert 

Credit union members have been receiving automated phone calls informing them that their credit or debit card has been blocked and are asked to confirm their personal information and/or information regarding their card.

Fraudsters use automated phone calls (referred to as robo-calls) to obtain personal and/or credit/debit card information. Members may also receive these calls at their place of employment.

When you receive a phone call asking for personal and/or financial information, simply hang up no matter how urgent the message may seem.


• Never respond to any telephone call requesting personal or financial information;
• Be cautious when visiting social media websites and sharing personal information;
• When you receive this type of call, report it to:
− The PSFCU;
− Federal Trade Commission (1-877-382-4357);
− State attorney General;
− Local law enforcement; and
− Phone carrier – landline or cell phone provider.
• File a complaint with the Federal Communications Commission at

If you have responded to such a call and provide account or card information, close or block the accounts to prevent fraudulent transactions.

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