Our Credit Union members holding PSFCU VISA® debit cards can rest more assured about security issues. Effective May 21, they can register for the SMS Fraud Alerts program for their debit cards.
If you have a PSFCU VISA® Debit Card, you don’t have to worry about someone making an illegal transaction with it, and not knowing about it until you get your account statement or visit a Credit Union branch. If a transaction seems suspicious, the monitoring system will immediately send a verification text message to your mobile phone. Therefore, you can react immediately if any transaction is carried out by an unauthorized person.
How to Join?
You must register in advance to receive SMS fraud alerts on your mobile phone. As a PSFCU VISA® debit card holder, you should have received a mobile phone text message reading: “PSFCU Debit Card Fraud Alerts. Reply YES to enroll. Reply HELP for help. STOP to cancel”.
To join the program, reply “YES” and you will receive another text message (“Thank you for enrolling”) confirming that you joined the program. If you don’t want any more such notifications, reply “STOP”. Sending a “HELP” message is a request for additional assistance.
If you haven’t received the text message or you haven’t had time to answer “YES” and would like to register for the program, just call the PSFCU Member Service Center at 1.855.PSFCU.4U (1.855.773.2848) and inform one of our representatives. Anyone who obtains a PSFCU VISA® debit card after May 21 should receive a message inviting them to participate in the program within a few days of applying for the debit card.
One reason you may not have received the above invitation to make use of the service may be because you didn’t notify the Credit Union of your current mobile number. To provide that information, please also contact the PSFCU Member Service Center at 1.855.PSFCU.4U (1.855.773.2848).
The SMS fraud alert service is free and is currently available only to PSFCU VISA® debit card holders.
Membership restrictions apply. Other restrictions may also apply.Go to main navigation